The Challenge.The Solution.The Outcome.

MarXact is a Dutch innovator in digital surveying, combining GNSS hardware and software to make centimetre-accurate land measurement accessible to professionals worldwide. Following strong growth in the Netherlands, they expanded into Germany and the UK — and needed native-speaking product support engineers to match. After six consecutive months of recruiting in the Dutch market without result, the hiring deadlock began to threaten service quality in two critical growth markets.

TECHSHORE delivered three native German and English-speaking product support engineers within two weeks — a result that contrasted sharply with six months of unsuccessful recruitment in the Netherlands. The engineers were fully embedded in MarXact's existing support team, aligned to UK and German business hours, and integrated into their VoIP support infrastructure. To ensure long-term alignment, the Kosovo team travels to the Netherlands every six weeks for in-person product training.

Immediate native-language coverage for German and UK customers, a six-month recruitment deadlock resolved in weeks, and a 60% reduction in cost per FTE — all without compromising the quality or cohesion of MarXact's support organisation.